The Department of the Interior and Local Government (DILG) has begun integrating hyperconverged analytics into the country’s unified emergency hotline system, marking a significant step in modernizing the Philippines’ 911 operations.
The upgrade covers the Unified Emergency 911 National Command Center (NCC) in Manila and the first regional hub in Cebu, both of which are now equipped to process and analyze emergency data in real time.
According to DILG Emergency 911 National Office executive director Francis Fajardo, the system’s efficiency rate has nearly doubled — rising to 96.56% from 48% last year — since the modernization program took effect in September. The NCC has so far handled more than 1.76 million calls.